Laptop/hotspot return

If you have not returned your district laptop/device, please do so. Laptops/devices must be returned at the district’s Resource and Service Center (1601 Avenue D in Snohomish). All laptops//devices must be returned so they can receive critical reconfiguration. Laptops/devices will be received between 9 a.m. and 4 p.m. on the following days:

• Monday, July 13
• Tuesday, July 14
• Wednesday, July 15
• Thursday, July 16

There will be a technology staff member available at the RSC to receive returns. Look for the tech staff member at the roll-up/garage door (door bell on left side of door) located on the right side of the building.

When returning laptops, please return devices fully charged and bring the power cords that were provided at distribution.

District device phone support
We have a dedicated phone line for student/family computer/laptop support for district-issued devices. Students and families can call 360-563-3000 from 7:30 a.m. to 4:30 p.m., Monday through Friday, for live technical support.

For questions that are school-, classroom-, assignment- or teacher-specific, please contact your teacher or school directly. Teacher and staff information is available at www.sno.wednet.edu/staffdirectory.

Elementary passwords
Elementary student passwords are the student’s ID (minus the 0).

Middle and high school student passwords
Middle and high school student passwords are set individually by students. Use the same passwords as would be used if using devices in our schools/buildings. If a password reset is still needed, please call 360-563-3000 from 7:30 a.m. to 4:30 p.m., Monday through Friday.

Canvas access
Students should access their Canvas through HelloID and should click on the Canvas icon through that portal.

MS Teams
MS Teams is not readily available on Apple computers and devices. Students and families using MS Teams on an Apple computer or device will need to download the MS Teams app - https://products.office.com/en-us/microsoft-teams/download-app. If a student has a district-issued device they are able to access MS Teams, but if they are using their parent’s/guardian's or their own Apple computer or device they need to download the app. After downloading the app, students can then sign in with their school email address.

Skyward/Family Access - Message Center messages
When teachers send messages to students and families in Skyward/Family Access through Message Center, messages appear to come from the email - do_not_reply@wa-k12.net. If you hit reply to those emails, please know it should be redirected to the teacher’s individual email address.

Unfortunately the auto do_not_reply@wa-k12.net email address looks to be an unchangeable setting in the system. We are continuing to look into this matter. We apologize for any inconvenience and confusion this is causing.

You can also find staff information at www.sno.wednet.edu/staffdirectory.