Verifying your contact information in ParentSquare

  • Verifying your contact information in ParentSquare
    Contacts are verified to ensure that we are sending communication to the right person. Users will be prompted to verify their contact information at login. If the user does not verify at sign in, they can verify later.

    Verify in Web browser

    1. Log in to your ParentSquare account.
    2. If you have unverified contact information, you will see one or more contact sections under "Action Required: Confirm Your Account Information." From there:
      1. Skip for now: you will be able to verify or correct your contact information the next time you sign in.
      2. Edit email or phone: correct your email and/or phone number. A verification code will be sent to your corrected email or phone number. Enter verification code into ParentSquare to confirm.
      3. Confirm email or phone: A verification code will be sent to the email or phone number. Enter verification code into ParentSquare to confirm.
    3. Confirm child(ren): select correct or remove/edit for each child.
    4. Click "Yes, this is me" or "this is not me."
    5. If you clicked "Skip For Now" on any information on a contact card, you will not see the choice "Yes, This is Me" and must select "Skip For Now" or "This is Not Me."

    Your school is notified of corrections in order to update its student information system (SIS). After school updates information, it will show in your account. Depending on your school’s settings, you may see the corrected email or phone number immediately in your account or the following day.

    Verify in mobile app

    1. Log in to your main ParentSquare account.
    2. If you have unverified contact information, you will see one or more contact cards with "Action Required," "Confirm Your Account Info." Tap arrow to right of email and phone to confirm or edit each one.
    3. Select "Confirm," "Edit" or "Skip For Now." Repeat for phone number. 
      • Verify Email or Phone: tap "Confirm." A verification code is sent to the email or phone number. Enter verification code into ParentSquare to confirm.
      • Correction to Email or Phone: tap 'Edit.' Enter correct email and/or phone number. A verification code is sent to your corrected email or phone number. Enter verification code into ParentSquare to confirm.
      • Skip For Now: You will be able to verify or correct your contact information at a later time.
    4. Confirm child(ren): Select "Correct" or "Remove/Edit."
    5. Tap "Yes, this is me" or "This is Not Me."
    6. Your school is notified of corrections in order to update their student information system (SIS). After school updates information, it will show in your account. Depending on your school’s settings, you may see the corrected email or phone number immediately in your account.

    How to Verify If You "Skipped for Now"

    1. The next time you sign out and then sign in again, you'll be asked to verify your contact information. 
    2. Or, when you are signed in to ParentSquare, click on your name in the upper right and select My Account. Go to the yellow box, "Missing kids, schools or contact info?" and select "Confirm Contact" Info.
    3. Follow the steps above to confirm.