Computers, Laptops & Devices - Technology

  • Technology Protection Plan/Opt Out information
    Did you check out a Snohomish School District laptop during school deployment days? Those who checked out a laptop should have also received information about the Technology Protection Plan/Opt Out Form. Just like textbooks, team uniforms and other school property issued to your child for school purposes, there is a responsibility to take care of the resource. We know accidents and/or loss may happen, even when students intend to take good care of the device. In these instances, district policies and state regulations require a fine be levied to cover the repair or replacement cost of district property. Due to the high replacement cost of a laptop, the Snohomish School District is offering a Technology Protection Plan/Opt Out Form for the 2020-2021 school year.

    Students will automatically be enrolled in the Technology Protection Plan if a device was checked out and a signed opt out form is not submitted to the student’s school prior to September 25, 2020. Plan enrollment fees, not paid by September 25, 2020, will be entered on the student’s school account. Click here to learn more.


    District device phone support
    We have a dedicated phone line for student/family computer/laptop support for district-issued devices.

    • Students & Families - Students and families can call 360-563-3000 for live technical support from:
      • 7:30 a.m. to 7:30 p.m., Monday through Thursday and 7:30 a.m. to 11:30 a.m., Friday (through Friday, September 25)
      • 7:30 a.m. to 2 p.m., Monday thorugh Thursday and 7:30-11:30 a.m., Friday (beginning Monday, September 28)
    • Staff Only - Staff can call 360-563-1500 from 7:30 a.m. to 4:30 p.m., Monday through Friday, for live technical support.

    For questions that are school-, classroom-, assignment- or teacher-specific, please contact your teacher or school directly. Teacher and staff information is available at www.sno.wednet.edu/staffdirectory.


    Elementary passwords
    Elementary student passwords are the student’s ID (minus the 0).

    Middle and high school student passwords
    Middle and high school student passwords are set individually by students. Use the same passwords as would be used if using devices in our schools/buildings. If a password reset is still needed, please call 360-563-3000 from 7:30 a.m. to 7:30 p.m., Monday through Thursday. and 7:30 a.m. to 11:30 a.m. on Friday.

    Canvas access
    Students should access their Canvas through HelloID and should click on the Canvas icon through that portal.

    MS Teams
    MS Teams is not readily available on Apple computers and devices. Students and families using MS Teams on an Apple computer or device will need to download the MS Teams app - https://products.office.com/en-us/microsoft-teams/download-app. If a student has a district-issued device they are able to access MS Teams, but if they are using their parent’s/guardian's or their own Apple computer or device they need to download the app. After downloading the app, students can then sign in with their school email address.


    Skyward/Family Access - Message Center messages
    When teachers send messages to students and families in Skyward/Family Access through Message Center, messages appear to come from the email - do_not_reply@wa-k12.net. If you hit reply to those emails, please know it should be redirected to the teacher’s individual email address.

    Unfortunately the auto do_not_reply@wa-k12.net email address looks to be an unchangeable setting in the system. We are continuing to look into this matter. We apologize for any inconvenience and confusion this is causing.

    You can also find staff information at www.sno.wednet.edu/staffdirectory.