For users who have clicked the opt-out link in the first text message you receive from ParentSquare or replied STOP to a ParentSquare text message, those users will no longer receive any text messages, phone calls or alert messages from the district or school(s).
If you sent STOP, you can opt back in and reply START to any text you had received or send START to 66458. This will resume the messages and ensure you receive communications, including emergency communications.
After restarting and opting back in, you can manage your account settings through ParentSquare, including how and when notifications are received (off, instant or digest). Simply visit https://parentsquare.zendesk.com/hc/en-us/articles/7954096700173-Manage-Your-Account-Settings.
By adjusting your notification settings to OFF or DIGEST you can better control your messages without turning them off completely (especially in the event of a school closure or emergency).
For each individual with a ParentSquare account, users can customize their notification settings after logging in and clicking My Account from the upper-right corner dropdown and then Customize Your Settings under Notification Settings.
Here is a help article available in ParentSquare on changing your notification settings.
For general announcements via the Posts tool, each user can select Instant, Digest or Off (choose to turn off notifications altogether, excluding emergency alerts and notices) for email, text, and app notifications.
For new accounts with preferences not yet set, Instant is the default setting for message delivery. Make sure you update your delivery setting if you prefer Digest delivery.
So, what’s the difference? Please read below.
- Instant: You'll receive an email and/or text and/or an app notification every time a notice or message is sent, in real time.
- Digest: You'll receive an email and/or text and/or an app notification once a day in the evening (delivers at approximately 6 p.m.) with all posts from that day.
- If using the digest setting, ensure you read through your digest email, which may contain multiple messages with important information.
- There is one digest per school. If you have students at multiple schools, you will receive one digest email per school.
- Off: No notifications about posts will be sent to you. Emergency Alerts and Notices will still be sent. School Alerts will still be sent if turned on.
Additional notes:
- Post senders can override the digest option to send instantly to all recipients despite user preferences, but in general should only do so when appropriate.
- Notification settings apply to "Posts" only. The "Messages" tool, intended for one-to-one direct messaging or small group messaging only, is instant delivery no matter the user settings.