Usually this is because the temporary password was not reset. Student should sign off HelloID (not just click the X button), then sign on again. They may be able to use the temporary password A.student number, then after they press Enter they will see the Microsoft prompt to update their password. They use the temporary password A.studentnumber and decide on a new password with at least 8 characters, including an uppercase letter, a lowercase letter, and a number. If they get an error message, they may have exceeded the number of tries allowed and will need to call the student/family support line (360-563-3000) to reset to the temporary password again.