Student needs to create their own password (containing at least one uppercase letter, one lowercase letter, and one number and at least 8 characters long and a password that has not been used recently). The temporary password A.studentnumber will not work after several uses. Sign out of HelloID (arrow next to their name), sign in again with full email address (first.last@studentssd.org) and  the temporary password. A Microsoft screen should appear asking them to update their password. Current password is the A.student number. Then choose a new password. If there is still an error message, please call the student/family support line (360-563-3000) to reset the password.